Contact and Grievance

This page says who we are, how to reach us, how quickly we reply, and how to make a complaint. It names our Grievance Officer. The Terms of Service, Privacy Policy and Refund and Cancellation Policy refer to it.

1. Who we are

2. How to reach us

Please use the Contact page first. If you prefer, write to us by email. Each address has one purpose, so your message reaches the right person.

The chat window and the voice call on our website are answered by an AI agent, which passes refund, payment, legal and personal data requests to our team. For a legal notice, a complaint or a request about your personal data, please write to the address above as well, so that it reaches the right person.

3. How and when we reply

1. For support, we aim to reply within 3 business days. This is a target and not a guarantee. A business day is a day that is not a Saturday, a Sunday or a public holiday in Telangana, India.
2. If you use the Contact page without signing in, we send a link to your email address to confirm it. Your message reaches our team after you press the link. A message that you do not confirm is deleted within 24 hours.
3. We reply to requests about personal data within 30 days. The Privacy Policy explains your rights and how to use them.
4. We reply to complaints on the timetable in section 5.
5. If you have not heard from us when you expect to, check your spam folder, then write again by the other route (the Contact page or email).

4. Grievance Officer

Write to the Grievance Officer about a purchase, a Licence, the App, the Website, or the way we have handled your personal data.

5. How to make a complaint

1. Write to the Grievance Officer at the email addresses above, or use the Contact page.
2. Tell us your name and the email address on your account or purchase. If your complaint is about a purchase, give the receipt number or payment reference. Say what happened and when, and what you would like us to do. You can attach screenshots or files.
3. Please do not send passwords, card numbers or the contents of your dictations.
4. Every complaint gets a reference number. We send it to you when we acknowledge the complaint. Please quote it in later messages.
5. We acknowledge your complaint within 48 hours. We resolve it within 30 days of receiving it.
6. We answer in writing, by email or to the address you give us. The answer says what we found and what we have done or will do.

6. If you are not satisfied

You can use these routes at any time. Where a data protection authority asks you to use our complaint process first, item 4 says so.

1. If you bought in India, you can register a complaint with the National Consumer Helpline, run by the Department of Consumer Affairs of the Government of India, at https://consumerhelpline.gov.in/. You can also bring a complaint to a consumer commission set up under the Consumer Protection Act, 2019, in the place where you live.
2. If you bought in the European Union, you can contact the consumer protection body or consumer advice organisation in your country.
3. If you bought in the United Kingdom or elsewhere, you can contact the consumer protection authority or consumer advice body in your country.
4. For personal data, you can complain to the authority responsible for data protection where you live: - India: the Data Protection Board of India, once the Digital Personal Data Protection Act applies to us and after you have used our complaint process. - European Union: your national data protection authority. - United Kingdom: the Information Commissioner's Office. - California: the Attorney General or the California Privacy Protection Agency. - Elsewhere: the authority responsible for data protection in your country.
5. Section 17 of the Terms of Service explains which courts and forums are open to you. Consumers keep the rights that the law of their country gives them.

7. Requests about your personal data

Write to privacy@dictatesafe.com, or use the Contact page, from the email address on your account if you have one. We may ask for details to confirm it is you. Section 12 of the Privacy Policy lists your rights and says what happens next.

8. Security reports

If you have found a weakness in the Website or the licence service, write to security@dictatesafe.com and see our security page. Please do not send details of a weakness to the support address.

9. Legal notices

Send legal notices to legal@dictatesafe.com. Section 18 of the Terms of Service explains how notices work between you and us.

10. Press and business enquiries

Write to support@dictatesafe.com or use the Contact page.

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