Refund and Cancellation Policy

This policy explains how to cancel a purchase of a Dictate Safe Licence and get your money back. It is part of our Terms of Service. Vibhaga Group, a sole proprietorship of Umesh Yellaboina ("we", "us"), sells the Licence on the dictatesafe.com website ("the Website"). Words with capital letters, such as Licence, Computer, Consumer and App, mean what the Terms of Service say in section 3.

1. The short version

2. Your right to a full refund within 30 days

1. You may ask for a full refund within 30 days of purchase. You do not need to give a reason. This applies to every buyer, wherever you live, and to every Licence we sell on the Website.
2. The 30 days start on the day you buy, which is the day we accept your payment. Your licence email shows the last day. If we receive your request on or before that day, it is in time, even if we pay the refund after it.
3. We welcome feedback about why Dictate Safe did not suit you. Giving it is optional and does not change your refund.

3. How to ask

1. Use the Contact page (choose the billing topic, then "Refund request"), or write to support@dictatesafe.com. An email counts as received when it reaches us.
2. If you are signed in, your request goes straight to our support team. If you are not signed in, the Contact page sends a link to your email address to confirm it. Your request reaches us when you press that link. The link works for a short time, so press it soon. If it has expired, send the request again.
3. Write from the email address you used to buy. Give the receipt number or payment reference from your licence email. If you do not have them, give us enough to find the payment, such as the date and the amount.
4. The person who paid must ask. Section 7 covers Licences that were given to someone else.
5. Asking costs nothing.
6. We acknowledge your request by email straight away.
7. The AI agent in our website's chat window and on its voice call cannot approve or pay a refund. If you ask it for one, it passes your request to our team, and you can use the routes above as well to be sure.

4. What happens next

1. A person on our team checks your request and replies to say whether we approve it. A business day is a day that is not a Saturday, a Sunday or a public holiday in Telangana, India.
2. We pay the refund to the payment method you used, through Razorpay, our payment provider. We cannot pay it to a different card, account or person.
3. After we approve your request, we start the refund within 5 business days. The money may then take 7 to 14 business days to reach you, depending on the payment provider and your bank or card issuer. It usually shows as a credit on your card statement or as a deposit into the account you paid from.
4. We reply to your request by email and say when the refund has been started.
5. If your bank cannot accept the refund, we will contact you to agree another way to pay you.

5. How much you get back

1. You get back the full amount you paid for that purchase, including GST or any other tax that was added at checkout. We make no cancellation charge and no deduction for use.
2. A refund covers the whole payment. If you bought more than one Licence in one payment, the refund covers every Licence in it. We do not refund part of a payment.
3. We refund in the currency you paid, rupees (INR) or US dollars (USD). If your bank converts the money into another currency, the amount you receive may differ because of exchange rates. We do not control those rates.
4. If your purchase was invoiced with GST, we issue a credit note for the refund. If you need a copy, write to support@dictatesafe.com.

6. What happens to your Licence

1. When we refund a payment, the Licences bought with it end. The App stops accepting a refunded Licence when it next checks with our licence service. That check can take some time, for example if your Computer is offline. The Licence Agreement explains this in section 5.
2. Please stop using the App on the strength of a refunded Licence. The Licence Agreement asks you not to use it.
3. Your recordings, History, notes and other data stay on your Computer. A refund does not delete them, and we do not hold them.
4. The 25 free dictations, and the 75 more with a free account on that Computer, cost nothing. There is nothing to refund for them.
5. If Razorpay reports that a refund failed, we restore the Licence and contact you, so that you are not left with neither the Licence nor your money.

7. Licences given to someone else, and team purchases

1. You can buy several Licences in one payment and give them to named people. Only the person who paid can ask for the refund.
2. A refund of that payment covers every Licence in it. We then end the Licences, and we tell the holders.
3. If you received a Licence from someone else, ask the person who paid. The person who paid can also take a gifted Licence back at any time, as section 7 of the Terms of Service says.

8. Purchases through AppSumo and the Microsoft Store

1. If you bought through AppSumo, AppSumo takes the payment and its refund rules apply. They are set for each deal and are normally 60 days from purchase. Please read AppSumo's terms of use. We cannot refund an AppSumo purchase from our side.
2. The App is free to download from the Microsoft Store. You buy a Licence on the Website, so this policy applies to it. Microsoft's own terms apply to anything you buy from Microsoft.

9. Disputes with your bank

Please contact us before you ask your bank or card issuer to reverse a payment. We can usually refund faster than a dispute is resolved. If a payment is reversed or disputed, we may suspend the Licence it paid for while the dispute is open, as section 8 of the Terms of Service says. Nothing in this policy limits your right to ask your bank for a reversal where the law or your card terms allow it.

10. Buyers in the European Union and the United Kingdom

This section is for Consumers in the EU and the UK.

1. You have a legal right to cancel a distance contract within 14 days, without giving a reason. This comes from EU consumer law, as each country applies it, and from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK. For this contract, which supplies digital content that is not on a physical medium, the 14 days start on the day the contract is made.
2. Our 30 day refund is wider than this right and includes it. If you cancel within the 14 days, you get a full refund. We make no deduction for use of the App, and we do not ask you to agree that you lose the right when the download starts.
3. To cancel, tell us clearly that you withdraw from the contract. You can do this on the Contact page (billing topic, then "Refund request") or by email to support@dictatesafe.com. Give your name, your address, the email address you used to buy, and the receipt number or the date of your order. You do not have to use any particular form. The European model withdrawal form is available from us on request.
4. We acknowledge your withdrawal by email without delay.
5. After we approve your withdrawal, we start the refund within 5 business days, to the payment method you used and at no charge. The money may then take 7 to 14 business days to reach you, depending on the payment provider and your bank.
6. Your legal rights if the App does not match its description or does not work as it should are not affected by this policy.

11. Buyers in India

This section is for buyers in India.

1. You can cancel and get a refund as sections 2 to 6 describe. We make no cancellation charge.
2. After we approve your request, we start the refund within 5 business days, through Razorpay to the payment method you used. The money may take 7 to 14 business days to reach you, depending on Razorpay and your bank.
3. If you are not satisfied with how we handled a request, use the Contact and Grievance page. It names our Grievance Officer and explains how to complain.
4. Your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 are not affected by this policy.

12. After 30 days

After 30 days we are not obliged to give a refund. You may still ask. We consider each request on its own facts and answer in writing. We do not promise to agree. This does not limit any right the law gives you, for example if the App does not work as described.

13. If we sell a subscription

If we ever sell a subscription, its own cancellation and refund terms will be shown to you before you buy. They will not change what a holder of a one-time Licence already has.

14. Changes to this policy

We may change this policy. A change does not make your refund rights worse for a purchase you made before the change. We keep earlier versions and you can ask us for a copy.

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