Troubleshooting

Specific symptoms, their causes and the exact fix: failed model downloads, slow AI cleanup, keys that will not save, and how to send a diagnostics report.

• The model download keeps failingThe message says whether the file arrived short, whether it did not match, or whether it could not be reached at all. Here is what each one means, and the fix.
• Why is AI cleanup slow?Cleanup runs only on the sentences around something to fix: a few seconds on a 2018 Intel MacBook Pro, up to about thirteen seconds on a long dictation.
• macOS asks about the keychain, or my key will not saveAfter an update, choose Always Allow when macOS asks once if the app may use your keys and license; this page also fixes a refusal and a key that will not save.
• How do I send you a diagnostics report?Generate report, in Settings, About, builds it on your computer for you to read, without your dictation, vocabulary or keys, and sends nothing unless you do.
• How do I put my settings back to the recommended ones?Restore recommended settings, in Settings, About, shows every change before it happens; your vocabulary, snippets, notes, history and keys are never touched.